If any room receives less than 30Mbps download speeds a customer can then contact Virgin Media to request a second WiFi Pod booster. QuickStart, set up and connections. . 35 Comments. This promotion means you won’t pay the usual setup fee of £35. Hi John, really at my whist end and very annoyed trying to fix my wireless issues with no support from Virginmedia, my Virgin connect app will not connect now. Stream from Virgin Media. Do NOT reboot the Hub, just let it do it's thing. pod. You simply need to connect to the Hub, tap the Start scan button, and the app does the rest. Virgin media pod is an intelligent #wifi extender. The Virgin Media Connect app is the control unit for your WiFi. To do this unplug your modem; leave it for 30 seconds and plug it back in. Manage Your Account. They work via the smart WiFi feature so you have to have your hub pretty much at stock settings with them. Otherwise, phone Virgin Media on 150 from your land line, or 0345 454 1111 from any other device and select option 1. Wait 2 mintues for Scan. This makes it best for gadgets nearer your Hub or Booster. Learn more. Loading. Won't work. How to connect your devices to a Wi-Fi hotspot . 99, Netgear. D01 C9W8 Testing out the Virgin Media Gig1 fibre broadband package. of the WiFi network name (ssid) and WiFi password on the back of the adapter, you will need this later. Options. One of the easiest ways to boost your WiFi signal is to rethink where you place your router. It is easy Step 1: plug it in next to your router, Step 2: Press the WPS button on your router, Ste. Move your router at least one metre away from objects such as televisions, wireless. NETGEAR PLP1000-100UKS 1 Port,1000 Mbps, 1 Gigabit Port Powerline Adapter. I recently got one of the wifi pods from virgin and I have taken the booster that plugs in beside my hub4 and the other booster that was upstairs and plugged in the new wifi pod. Networking and WiFi. I don't work for Virgin Media. Sign in . • Start the Scan (do this in every room) • Scan complete. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Download the free Connect app for Android devices. Could you send me a link plea. Networking and WiFi. This pod plugs into a power socket and listens for WiFi signals from the hub. The agent said to use the virgin media connect app which I have and recommends a pod which i cannot order from the app. Our home scan feature will guide you from room to room to carry out WiFi speed tests. WiFi booster pods. Hi @Cabo55 . With WiFi Max, we want to make sure you’ll enjoy download speeds of at least 30Mbps in every room – if you don’t, we’ll send you one of our signal-boosting mesh WiFi Pods. Wireless repeaters can also help extend the range of your router’s wireless signal into the dead zones around your home. Hi there, I was advised to download and use the connect app to scan my rooms that have zero Wi-Fi connection. Watch more home network Wi-. Tap Add a room, Tap the room you're in. Connecting took a while, for some reason. Super Hub 1, 2 or 2ac. Optimisation complete, Tap Rescan room, Tap Start Scan. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with WiFi Max at no extra cost ; (3) Double the O2 mobile data for. This allows the range extender to connect its own 2. )THIS VIDEO APPLIES TO:• TP-Lin. Tap Add a room, Tap the room you're in. Here you’ll find all the help you need for Virgin Media related problems and issues. As you have the R6350 you should put the hub into modem mode, connect it to the R6350's WAN port and configure the R6350's Internet settings as follows: Internet IP Address radio button: • Get Dynamically from ISP. 4GHz. Options. However I know that it’s not as it’s very slow and keeps. Forum Team. Enter the IP address into a web browser an log into your Virgin Media router. When connected to router via 5. they worked ok with BT Hub 5 from Ethernet socket on the back of Hub into a Power socket then could reach my Computerized Telescope 10m up my garden from Powerline Adapter in the Kitchen with long Ethernet cable. Tap Add a room, Tap the room you're in. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option. Virgin Media; My Virgin Media;. Broadband. VM have introduced wifi max which provides wifi pods and guarantees speeds up to 10 Mbps . First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. The mesh wifi pods now come with a speed guarantee . You can only order one at a time if they are needed and can have a maximum of three. See their signal strength, know which of your devices are. If it reveals you have a WiFi blackspot, you’ll be able to order your Booster. Today I saw the following response from a VM Team member on this VM Pod / new Hub re-pair topic. All the information you need to setup your first Pod or fix an. Virgin TV 360. Got my first WiFi pod delivered the other day and I wanted to run an Ethernet cable from the hub to the pod to give it a solid connection to then boost WiFi. You simply need to connect to the Hub, tap the Start scan button, and the app does the rest. I did figure it out so I thought about making this short video which may help you. After the extender initializes connection with the router, you will be prompted to enter the SSID and password of the extender WiFi networks. Virgin Media Connect app for the Hub 3 lets you scan your home for WiFi signals from each room. co. The first step is ensuring your Virgin Media router is set up correctly. Hello, My internet connection keeps dropping when on Teams calls in my office which is at the back of the house. TP link unmanaged 5 port switch. Wifi Max see. Don’t worry if you have our new Hub 5x – exciting things are coming soon. Domain Name Server (DNS) Address radio button: • Get Automatically from ISP. If they can't sort that out, then it will be another day out at CISAS. I need to get a booster but I cannot figure out how to - 5181384. I'm really hoping they are smart enough to get the intelligent pods I already have working with the new hub. • While connect to WiFi, Tap I’m ready. 4 minutes ago. Learn more. Sky Q + mini box - need to be connected to each other over WiFi. The app scan should be something along the below lines; • Tap Start the scan. My son has poor wifi in his bedroom and is unable to connect to our wifi network with his PS5, mobile phone and laptop. If you have the Virgin Media Connect app on your mobile phone and it detects black spots, you can use this to order WiFi boosters free of charge. Tap Start the scan. How To Use Virgin Media Powerline Adapters. The app now asks you to enter the password for your router’s 2. Simply, select the name of your phone's network, enter the password, and connect. 0 and 4. Entertain me; Broadband Deals. This means that the signal travels out into the room, and not into the floor. Optimisation complete, Tap Rescan room, Tap Start Scan. Simply connect your devices to the Hub and the Wi-Fi extender will handle the rest. Wait 2 mintues for Scan. SheridanLewis. Multiple broadband speed tests over time can show if and when speed fluctuates. Connect your device to WiFi Connect your TV Box Link . Virgin Mobile. If the scan picks up that you need a pod it will allow you to order some. During this time, you will see the central LED flash green. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. ), the quieter the radio and, in turn, the poorer the Wi-Fi connection. 4GHz Wi-Fi network. Open a browser and l og into your hub 192. Wait for a light to show up on your extender that tells you it’s ready to connect. 2 Connect the Booster to your Hub using the Ethernet cable provided. I also used wifi analizer and have switch the the channel numbers on both 2. Options on 16-11-2021 09:17 Use the VM connect app to identify black spots and order the new WiFi Pods. 0. Eligible customers can receive 1 WiFi Booster per customer, available via the app. I am trying to find the option to order a booster or extra hub for free but I cant not find it. Hey aesop0, Welcome to the community and thanks for taking the time to post here on the forums. Reset Hub password. Virgin will supply customers up to three WiFi Pods in total,. WiFi Win #3 - Give your home WiFi a boost by VirginMedia • Virgin Media Staff. Virgin sent me the hub 4 a few days ago as part of my volt benefits. The home scan feature will guide you from room. Turn the hub back on by turning the A/C power switch into the on. The best way to see if your booster is working, is to connect via an ethernet cable to the booster itself, if working, you'll see. Remember, our WiFi Pods and the Connect app only work with the Hub 3, Hub 4 or Hub 5. If the scan picks up that you need a pod it will allow you to order some. These devices have their own signals and can mess with your WiFi. New to virgin and got volt gig 1 but only 14!mbps download and 2 mbps upload in main bedroom. However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages If so they are worth trying - they should work for you. However it will be chargeable if your on a lower tariff. The best way to get a pod order is download the Virgin Connect app, from here do a scan. My only objection to Virgin Media Intelligent Wi-Fi Plus and the Wi-Fi Pods is the way they’re sold as a subscription service. Wireless repeaters . The Virgin Media Connect app is the control unit for your WiFi that helps keep you connected, and it’s available to anyone with a Hub 3, 4, 5 or Hub 5X. 0c9821507a37ee02. hi I'm looking at optimising wi fi on the app and see that the room furthest from the hub is connected to the hub rather than the booster that I've installed. Hi, I was supplied with a pair of WiFi boosters by Virgin a number of years ago but they now appear to have given up the ghost. To benefit from the improved upload speeds, including a faster experience when video calling, gaming and. 1 - then navigate to the following settings so you can differentiate between the signals. 1 Plug the smaller Booster into a mains socket close to your Hub. Follow the instructions provided to set up your booster. the FAQ doesn't say anything about it being Volt+Gig only nor is there any mention at all on the FAQ page about them being chargeable. 0 routers with Plume ‘s smart home Mesh WiFi system in order to deliver improved wireless connectivity around your home. WiFi Booster Virgin. Sorry to hear that you're having issues that have led to you needing to request an Intelligent Wi-Fi pod. Like extenders, repeaters connect to your home Wi-Fi. The best times to game online or make big downloads, for example, would be when connection is fastest. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. My Virgin Media App. To connect a device to your phone’s WiFi hotspot, the process is the same as connecting to any other Wi-Fi network. • Then Start the scan again. How to set up and install a TP Link AC750 WiFi extender. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. Virgin Media Help - Get help, tips and. Laptop Windows 10. If you reboot your modem it will automatically select the most appropriate channel for you. Think of the Hub as a radio and Wi-Fi as the sound - the further away you are from the radio, or the more obstacles that are in the way (walls, electronic devices, etc. I’ve recently put an extension on back of house and noticed wifi not as good as elsewhere in the house. "If the connection network light is lighting up red and the power light is decent white, your device is faulty to pair," according to Virgin Media. 5 million+ UK hotspots and 12 million+ worldwide,. Switch on at the mains socket. You’ll find this on the base of the Hub unless you’ve changed it. Wi-Fi boosters are perfect if you have connection problem areas around your home. Tap Optimise WiFi now if an option. Tap the menu (☰). The clever technology inside our WiFi Pods uses the cloud to understand how you use WiFi and constantly adapts to create the best conditions for the network your household needs every day. SpeedCheck out TP-Link’s easy to set-up and use, Wi-Fi boosters to amplify strength & range of your existing wireless signal. QuickStart, set up and connections. It’s a simple solution and should work for you. Tuning in. Please can you try the below steps usng the Connect the app:-. *. If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point (4) A combination of (2,3). The remote and power lights will begin to flash. Take control of your WiFi: • Run a super-intelligent WiFi home scan to test speeds all around the home. £5 a month extra doesn’t sound like much, but £60 a year. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Click “Sign in with a Virgin Media account” and log in using your My Virgin Media details. The pod is super simple to set up. See this _____ To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless “boosters”). All the information you need to setup your first Pod or fix an issue can be found here. Broadband wifi boosters. Underneath you’ll see the password, this is what you need to join. Video guide prepared by Luqman Khanis with how to self install virgin media pod. on 03-02-2023 09:11. Account - Mobile. This video is private. Connecting a Wi-Fi Extender QLOCOM. Your account. Best for speed: Devolo WiFi 6 Repeater 5400 – check price. Hi, just set up my hub4 , all working nicely. Tap Optimise WiFi now if an option. If it’s not a technical issue you need help with then we’re here to support you on. The new wifi pod should be set up close to your hub, or at a midpoint where your signal is bad, It doesn't need connecting to the hub via ethernet. Networking and WiFi. If that doesn’t do the job, we’ll send you up to a total of 3. The app will guide you through the steps for ordering an Intelligent WiFi Pod if it finds a WiFi black spot. 5. We're here to help. It's 0800 953 9500 and you will need the Hub/Pod serial number/MAC address from the barcode sticker, and your account number. 📩. This sounds like we are going to need to get a pod for you which helps with these types of issues. SpeedHey PatchLatics, thanks for all the posts and replies on our help forums and this thread. The RSSI value will be green (good), amber (poor), or red (very poor) to. Find the Security Settings option, and location the Channel drop down menu. Home Phone. on 22-12-2022 13:12. Please try the below steps as it should help if a Pod is needed; • Tap Start the scan. If you have a large home or experience weak WiFi signals in certain areas, consider using a WiFi extender or a mesh WiFi system to boost your coverage. Hi The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. Underneath you’ll see the password, this is what you need to join. We have had a white Pod to boost our WiFi for a few weeks now and it was working well. Don’t worry if you have our new Hub 5x – exciting things are coming soon. There are two Boosters in your pack. 4. We're here to help. Virgin Media has announced two upgrades designed to boost Wi-Fi signal throughout your home for those struggling with dead zones not reached by their router. Sorry to hear you're having issues with the WiFi signal and the Connect App. Update your router's firmware to unlock connectivity and speed improvements. The closer you are, the better the signal. ), the quieter the radio & the poorer the WiFi. Simply plug a booster in where the wireless signal is weak and it’ll take the wireless signal. Virgin Media offers their own WiFi extenders and mesh WiFi solutions, such as the Virgin Media Powerline Adapter and Virgin Media Mesh WiFi. Wait here a day or two and a VM Mod will pick this up. Options. To run the scan, simply connect to your. 4 GHz” in the “Wireless Band” settings. Verdict. You call 0800 064 3850 to order the first one (after scanning for blackspots using the connect App if its working) . 0 Kudos Reply. 3 hours ago. The Connect app lets you run a super-intelligent WiFi home scan to smooth out any snags, speed up your connection all around the house, and pause WiFi to any device when you need to – perfect for when it’s the kids’ bedtime. Or Settings > Personal Hotspot (depending on OS version). I am looking for a WiFi booster but have no idea how to get 1 having scrolled around the website for hours. TalkTalk offers a Wi-Fi extender kit that utilises power Ethernet tech, meaning you can plug it into your router and then extend your network through mains power. Any deviation will cause problems. First, check that your device is running the latest software as this might be causing the issue. Enter the Settings Password which is printed on the back of the Booster (not your WiFi password). Reset Hub password. Networking and WiFi. I've used the virgin connect app to identify one of my rooms requires a booster, so have followed the link which then tells me I can't apply for it online and should call the help number which has wait times for 1 hour +. Firstly, place the pod into a mains socket as close to the router as possible (in the same room). Removing a wifi booster from the connect app. Plug the adapter into a socket in the same room as the first powerline. I require a booster for our wifi router but am having trouble ordering one and being this time of year the phones are very difficult to get through on. Will any WiFi booster work with Virgin Media? If you have a Virgin Media broadband package, it’s up to you. 168. Are they even compatible? Any help would be appreciated. Tap the slider to allow devices to join the network. Place the booster in a central location for optimal coverage. Start the Scan (do this in every room) Scan complete. 4ghz and 5ghz. QuickStart, set up and connections. While connect to WiFi, Tap I’m ready. Hi @Bexdcr17, Thank you for your post and welcome to our community forums. . Click this option and select your Wi-Fi network from the list of available networks that appears onscreen. Or Settings > Personal Hotspot (depending on OS version). One of the easiest ways to boost your WiFi signal is to rethink where you place your router. Download the free Connect app for iOS devices. Simply connect your devices to the Hub and the Wi-Fi extender will handle the rest. Anyway I can get a booster? I’ve searched on here but keep going round in circles. Looking at the amount you are paying it's possible that you are on the now obsolete Ultimate Oomph package so the new pods would be free. I also ta. move run the diagnostics via the virgin connect app, in bedroom 2 my wifi is 14mbps and in the office 18mbps so I really don’t understand why I couldn’t order a pod!. com. Hello, I recently upgraded to gigabit fibre with a Hub5 modem, and was told that if there are any areas of my house that have under 30mbps connection then I'm eligible for a free WiFi booster pod. Download the free Connect app for iOS devices. SpeedIf everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. To check the strength of your wifi signal, do the following: Open the Ring app. Virgin Media has announced the launch of 'Intelligent WiFi', a free update to customers with a Hub 3 router, which claims to bring faster speeds to more areas of the home. Connect a laptop to the Booster using an Ethernet cable. Press the button on the booster and the hub. However they can be chargeable depending what package you on. WiFi boosters are the most popular solution in areas where internet is not reliable within the home. . 0 - currently in Modem Mode. Joining in. The boost will see the average upload speed for Virgin Media’s M500 service increase from 36Mbps to 52Mbps, with the average upload speed for Gig 1 services rising from 52Mbps to 104Mbps – six times faster than the UK’s average. TP-Link Deco E4 Whole Home Mesh Wi-Fi System, Seamless and Speedy (AC1200) for Large Home, Work with Amazon Echo/Alexa, Router and WiFi Booster Replacement, Parent Control, Pack of 3. Follow the simple steps below for the WiFi Boosters' manual pairing process. If so, Tap Optimise. It makes WiFi-ing much simpler and puts you in control. Think of the Hub as a radio and Wi-Fi as the sound - the further away you are from the radio, or the more obstacles that are in the way (walls, electronic devices, etc. uk. • Scan complete, Tap continue. You can call in to order them if you want to go ahead - or a VM person will respond on here in a day or two. I don't work for Virgin Media. Virgin WiFi Boosters can help tackle Vi blackspots and are perfect on places where your existing back connect won't reach. The pods are only free for volt customers and 1gig service. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). The Passphrases of the SSIDs must match. The honest truth is: no, Virgin WiFi does not have weak security. Plug a Larger WiFi. So if you're using a third party router it's better you find a mesh network that is compatible or you just get a complete mesh network instead not try and mix and match. Chris_W1. TV on the go. In this video learn how you can improve dead spots in your house and spread the wireless signal. 3) In either case, compensation for mis-selling higher speed contracts and failure to address the underlying problem. When you download and register for the Virgin Media Connect app, and link it with your Hub 3, you can scan your home to see if you have a WiFi blackspot in a hard-to-reach room. Wireless repeaters can also help extend the range of your router’s wireless signal into the dead zones around your home. Have connected my powerline booster up, followed the instructions and can see the SSID and my phone can connect to the WiFi signal from the booster BUT it won't let me connect to the internet and my phone says 'No internet connection'. Hi @Ashleigh_C would it be possible to help me also. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. At home, the app allows you to perform a scan to find out if there are any WiFi ‘blackspots’ which your wireless router can’t reach. Dual-band operates over both 2. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability around the house. However there is no Option to order a booster can u advice how i can get one?Virgin Media customers who sign up to one of their broadband deals will be provided with a branded router. It would be very interesting to know if this works as it is the first time it has been suggested : Pair a VM Pod to a different Hub. Depends what you mean by "work". WiFi Booster: Eligible customers only whom Virgin Media (VM) has identified (via a VM agent or the Virgin Media Connect app) a blackspot inside the registered account address. Experiencing Virgin Media broadband issues? From broadband setup to slow internet problems, find everything you. Plug the modem back in and wait until the modem has finished powering on. Wi-Fi boosters, known to Virgin Media as Intelligent Wi-Fi Pods, are. Options. . It usually takes about 30 seconds. Options. They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. If you really want to guarantee good wifi signal in the garage to connect to the heating - the best way to do this is to run a Cat6a ethernet cable from one of the Hub ports and run the cable into the garage and plug in a wireless access point. If you’ve got a mesh WiFi Pod, but your Virgin Media Connect app confirms that your download speeds are still lower than 30Mbps in every room, you’ll be eligible for up to two additional mesh WiFi Pods. Select the same security option as your router is using. Thanks. The videos will walk you through the process for setting up a TP-Link Range Extender. Channel Optimisation must be left on. Virgin booster setup is an easy way to increase the range of your Wi-Fi connection. Connect your mobile Link . TV. Account - Mobile. Virgin Phone Switchover. It makes WiFi-ing much simpler and puts you in control. Put the VM Hub into modem mode (see VM website for “how to” details) and wait for the base light to turn magenta/purple (on a Hub3 - but not on a Hub4!). • View, manage and even order WiFi Pods*. Advanced Settings > Wireless > Wireless Signal > click on Disable Channel Optimization at the bottom then click on Apply Changes. Set up a guest network. Devolo WiFi 6 Repeater 3000: Best mid-range Wi-Fi 6 extender. Our new and improved two-step speed test guides you around your home room by room, testing WiFi performance in each one. Use a wifi extender to increase the range of your wifi easily. 4GHz) - this often helps Hub users get better wifi performance - so its worth trying - but its still no substitute for getting better kit 🙂----- NOW -----Mobile Your Account. Plug the router's power cable back into the outlet. Manage Your Account. Hi @Athanfel thanks for your post although I'm sorry to hear of your concerns raised. Perhaps your master socket isn’t centrally located in your home, so some of your rooms are out of range of the Hub; or maybe you have an office at the end of your garden and your signal needs a boost to reach it. Simply plug a booster in where the wireless signal is weak and it’ll take the wireless signal from the Hub, boost it, and retransmit the signal out to all your wireless devices, increasing the range. If you’ve got a mesh WiFi Pod, but your Virgin Media Connect app confirms that your download speeds are still lower than 30Mbps in every room, you’ll be eligible for up to two additional mesh WiFi Pods. 0 KudosHopefully I’m on the right forum now. Hide Filter. These devices have their own signals and can mess with your WiFi. " Virgin seem. Scroll to the Network section. 5. Try rebooting your router. Video guide prepared by Luqman Khanis with how to self install virgin media pod. This allows the range extender to connect its own 2. Eligible customers can receive a 2nd Booster by contacting our service agents. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. Connect the Virgin TV 360 HDD box or MRV 360 box to a co-axial TV outlet and connect the HDMI cable to the TV. You can't use the TP Link plugs with the VM pods. Enter the IP address into a web browser an log into your Virgin Media router.